100-Day Money-Back Guarantee
1. Scope and consent
By ordering one of our products at https://www.vfacebeauty.com , the customer automatically agrees to this 100-Day Money-Back Guarantee policy . This policy supplements, without limiting, the customer's statutory rights, in particular the statutory right of withdrawal and statutory warranty claims.
2. Conditions for use
The customer may request a refund within 100 days of receiving the product under the following conditions:
a) Unused goods:
- The product must be in its original condition, unused and in its original packaging .
- In this case, the customer can return the product within the deadline and receive a full refund.
OR
b) Used product with proof:
- If the product has been used, the customer must provide evidence that he or she has used it daily for a period of at least 30 days .
- This must be documented by pictures or videos showing that no significant improvement has occurred despite regular use.
- Without sufficient proof, there is no claim to the money-back guarantee .
3. Exclusions from the money-back guarantee
The guarantee cannot be claimed if:
- The product has been damaged or used improperly.
- The necessary photo or video documentation is not submitted.
- The product was purchased as part of a discount or bundle offer .
4. Return and refund
- The customer bears the costs for the return shipment.
- The return must be made to the address provided by the seller.
- After successful inspection of the return, the refund will be made within 14 days of receipt of the goods using the same payment method used for the purchase.
5. Contact for warranty processing
To apply for the money-back guarantee or for any further questions, please contact our customer service:
📧 Email: support@vfacebeauty.com
Processing may take up to 14 business days after receipt of the request.
This policy is an integral part of the Terms and Conditions of Purchase and is automatically accepted by completing an order on our website.